FAQ

Frequently Asked Questions

1. Do I need to be home when you clean my bins?

No. Our team will service your bins on the same day that it is emptied, without requiring anyone to be present. We will clean the bin and return it upright to the kerb. There is no hassle or effort required from your end!

2. Why do I need my bins cleaned?

Bins tend to be the perfect environment for disease causing bacteria, smelly odours and unwanted pests to multiply. To ensure a healthier and more hygienic environment for all, Ozz Clean disinfects, cleans and deodorises bins to pristine condition.

3. Do you clean all bins?

We don’t see colour. If you bin is red, yellow, green, blue or pink we will clean it!

4. What area’s do you serve?

Please click on the Service Area Tab to see if we service your suburb for residential. For commercial and strata, please contact our team.

5. Can you I change my frequency?

Yes, all new customers are given log on details in which that can change the frequency of their cleans.

6. How often should I get my bins cleaned?

We recommend having your bin cleaned fortnightly, in order to stay on top of completely eliminating odours and bacteria. However, it is completely up to you to decide how often your bins require cleaning! Many of our residential clients find a monthly service sufficient, while some prefer a weekly service.

7. Do you clean the outside as well?

Yes! We clean inside and outside the bin, as well as handles, wheels, lids and the underneath.

8. How will I know you’ve cleaned my bin?

We will send through a text message (optional) once the bin has been cleaned! You can rest well knowing that you won’t need to handle a dirty bin after we have finished servicing you and your family.

9. Can I do a one-time bin clean?

Yes! While it is in your best interest to sign up to a regular cleaning plan, we are able to provide a one time/shorter term service.

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